Refund Policy
At J & P Designs, customer satisfaction is important to us. Because many of our products are custom-made and personalized, our refund and return policy differs from that of traditional retail stores. Please review the information below before placing your order.
Custom & Personalized Orders
Due to the personalized nature of custom apparel, embroidery, promotional products, and other made-to-order items, all custom orders are final once artwork has been approved and production has begun.
We do not accept returns or offer refunds for custom products unless the item arrives damaged, defective, or the error was made by J & P Designs.
Ready-to-Purchase Products
Eligible non-custom items may be returned within 14 days of delivery, provided they are unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Customers are responsible for return shipping costs unless the return is the result of our error.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the product so our team can review your claim.
Once approved, we will repair, replace, or refund the affected item at no additional cost.
Order Changes & Cancellations
Orders may only be changed or canceled before production begins. Once artwork has been approved and production has started, changes or cancellations may no longer be possible.
If you need to make changes to your order, please contact us as soon as possible.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact our team. We're committed to providing excellent customer service and will work with you to resolve any issues as quickly as possible.